Optimizing Operations with Field Manager – A Solution by Conversantech

Service

• Cleaner Check-in and Check-out
• Location Geo-Fencing
• Messaging System
• Employee Payroll

‘Office Cleaners R US’ from Australia faced challenges in ensuring punctuality, job completion, and task adherence among their staff. To address these issues and enhance customer satisfaction, Cleaners R US sought the expertise of Conversantech. The company’s goal was to streamline their operations, reduce administrative burden, and provide detailed insights into their service delivery process. Anthony Gibson from ‘Office Cleaners R US’ had already worked with Conversantech in his other projects in past and he had confidence in Conversantech in custom web and mobile application development, so he contacted us to develop custom mobile and web applications for this company.

• Anthony had difficulty in checking when his cleaner went to the cleaning site and when they completed the cleaning.
• Getting confirmation about whether the site is cleaned or not was a manual process by calling the cleaner and getting updates.
• For each cleaning site, there were totally different instructions on how to clean the site and which things to remember while doing cleaning. For that cleaner has to remember the data or has to read in different communication channels.
• Doing payroll based on the number of sites cleaner has done was a manual process by writing all the information in the Microsoft Excel. The entire calculation had to be manually done. The number of corrections / mistakes cleaner has made had to be manually written to reflect in the payroll.
• Cleaner had to manually ask Anthony for the number of sites they needed to clean and when to clean.
• Anthony had to manually copy and paste the site information and send it to the cleaner when they asked for the information.

• Conversantech meticulously analyzed ‘Office Cleaners R US’s requirements, engaging in thorough discussions and staying in constant communication with the client. In just 2.5 months, they developed ‘Field Manager,’ a comprehensive solution comprising a web application and a mobile app. This software revolutionized Office Cleaners R US’s operations by automating various aspects of their business.
• It is used by the employee to check-in and check-out whenever they go to the site. Based on geofencing logic set up, the client get’s notified of an employee’s attendance for the site so he does not need to manually check the attendance for the site he would be cleaning. This mobile application has an integrated chat system which can be used to chat with the manager in case of any need for a particular site and has all the information for the site. This way all the information is structured in a single place.
• We also created a web application where he has all the information needed from the cleaner. The web application integrates data gathered by the employee in the payroll so that Anthony does not need to manually enter employee’s check-in and check-out data and the number of corrections/mistakes done by the employee which is to be reflected in the employee’s payroll data. We created custom reports requested by Anthony which helps him to make decisions.

• Punctuality Assurance: The mobile app enabled real-time tracking of staff, ensuring they reached job sites on time.
• Job Monitoring: Cleaners R US could monitor ongoing jobs, ensuring tasks were completed efficiently and on schedule.
• Task Adherence: The app allowed cleaners to check off completed tasks, ensuring no cleaning activity was overlooked.
• Automated Scheduling: Field Manager facilitated efficient job scheduling, optimizing staff allocation and improving productivity.
• Detailed Reporting: The solution generated automatic monthly reports, offering insights into jobs, employee performance, and time spent on each task.

• After implementing the timesheet, we do not have to remind cleaners of the cleaning jobs. The app reminds them so no missed jobs.
• GPS location is tracked, this way we can be sure the staff is on site.
• The app also logs time, so we can be sure that enough time was spent on a job.
• Location, Time spent and reminders help improve company’s reliability in our customer’s eyes.
• Cleaning time/date and task reports can be sent to customers. This automated reposting helps improve customer satisfaction

Discover more about our web application services HERE that can improve your business operations and customer satisfaction.