Customer Support Ticket Automation Bot via Telegram
Instant Mobile Support with a Smart Telegram Bot
Need to streamline your mobile phone support process? With this n8n-powered Telegram bot, you can instantly deliver user guides, track tickets, and gather customer feedback — all with zero manual effort.
Whether you support a single brand or multiple mobile device models, this automation can intelligently identify the right guide and send it in seconds. Plus, it keeps a clean record in Supabase and improves service quality over time.
How the Automation Works
- User Messages the Bot: A Telegram bot listens for new messages, including commands like
/startand/help. - AI Understands the Query: Messages are routed to Groq-powered agents that identify the mobile phone brand and model.
- PDF Guide Search: The workflow searches a Google Sheets database to find matching PDF user manuals.
- Documentation Delivery: Once found, the relevant guide is sent back to the user via Telegram — all automatically.
- Ticket Creation: Each interaction generates a support ticket in Supabase for tracking purposes.
- Clean AI Output: The workflow sanitizes AI responses to ensure formatting is professional and clear.
- Customer Feedback: After each session, the bot invites the user to rate their experience, closing the feedback loop.
Pro Tips & Customizations
- Add a fallback path if no guide is found, such as escalating to a human agent or flagging in Supabase.
- Include multilingual support by detecting user language and adjusting AI prompts accordingly.
- Connect to external CRMs or analytics tools to analyze support trends and satisfaction over time.
- Integrate OpenAI or Anthropic for enhanced NLP capabilities if needed.
Ready to Build Smarter Customer Support Bots?
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